Privacy Policy

Short Version

309A Practice Tests does not require an account, does not include advertising, and does not use third-party advertising tracking. Practice data stays in your browser unless you choose to log in and sync it. We collect only the information needed to operate accounts, deliver resources you request, understand first-party product use, handle question reports and support, attribute referrals, and process Premium purchases.

Information We Handle

• Practice data: answers, bookmarks, modes, exam history, saved sessions, settings, and question flags.
• Account data: name, email address, account identifier, synced progress, and access entitlement when you log in.
• Product events: page or feature used, path, referral or campaign attribution, an anonymous browser-session identifier, and event properties such as answered count or selected mode.
• Purchase data: checkout and PaymentIntent identifiers, payment status, amount and currency, customer identifier, checkout email, referral attribution, refund or dispute status, and the product access granted.
• Messages and submissions: question-report details, support messages, and reviewer submissions when you choose to send them.
• Requested study resources: your email address and request source when you ask for a guide; if you separately opt into follow-ups, the subscription status, consent version, and consent timestamp.
• Operational data: request, device, browser, IP-address, security, and error information produced by hosting and authentication systems.

Browser Storage and Cookies

The app and web version use browser storage for practice progress, saved sessions, question flags, settings, and first- and last-touch campaign attribution. A random analytics session identifier is kept in session storage for the current browser session. This local information remains until you reset it in the app or clear your browser storage.

Clerk may set cookies needed to keep you signed in. If you visit through an issued referral link, we set first-party referral-code, landing-page, and referral-time cookies for up to 30 days so a later purchase can be attributed and the buyer discount can be applied. We do not use third-party advertising cookies.

How We Use Information

• Provide the free practice experience, account sync, dashboards, and paid access.
• Deliver a study resource you request and, when you explicitly consent, send the related short study-email series.
• Process checkout, link a purchase to the correct account, and respond to refunds or disputes.
• Measure product and promotion performance, including valid referral purchases and compensation review.
• Receive question-accuracy reports, reviewer feedback, and support inquiries.
• Protect the service, prevent abuse, troubleshoot failures, and maintain records needed for financial or legal obligations.

Accounts and Practice Sync

Clerk provides optional web login. When you sign in, Clerk supplies basic account information such as your name, email address, and account identifier. Synced practice progress and Premium entitlements are stored in private account metadata and are returned only to the signed-in account. You can continue to use the free sample without creating an account.

Optional Google Analytics

Google Analytics loads only after you choose Allow analytics. It measures visits, traffic sources, free-practice starts and completions, study-plan requests, checkout starts and confirmed purchases. Google may process browser and device information, approximate location and analytics cookie identifiers. Google advertising signals and advertising personalization are disabled.

We exclude email addresses, names, account identifiers, answers, card details and checkout links. We remove URL query strings and fragments, exclude private pages, and include only selected campaign labels and product actions. If analytics is allowed when checkout starts, Google browser and session identifiers accompany that checkout so our server can report a confirmed purchase with its product, currency, amount and a one-way order reference. Stripe remains our payment and refund record.

Choose No thanks or use Analytics preferences in the footer to change your choice. We honour Do Not Track and Global Privacy Control. Your choice and analytics cookies last up to six months across the website and practice app. Withdrawing stops Google tracking and clears its cookies; withdraw before starting a new checkout to exclude it from purchase reporting. Account access, progress and first-party operational reporting do not depend on this choice.

Read how Google processes data from sites that use its services.

Study-Resource Email

The 7-Day 309A Exam Readiness Plan form requires an email address to deliver the requested guide. A separate unchecked checkbox optionally enrolls you in up to six follow-up study emails; some include offers for paid practice-test access. Resend processes the requested delivery email. Only opted-in contacts are added to the dedicated follow-up segment and topic with the configured consent details. The guide is also available immediately on the website, so an email delay does not block access.

You can unsubscribe using the link included in a follow-up email or ask us to withdraw the subscription by emailing support@309apracticetests.com. Withdrawing from these emails does not delete a web practice account or change paid access.

Question Reports and Support

If you flag a question, we receive its internal ID and use the server copy of the question number, prompt, answer, topic, and task to create an accuracy-review record. If you contact support, we receive your email address and message. Do not send card numbers, passwords, or unnecessary sensitive information.

Premium Checkout

Stripe processes the one-time Premium payment. We do not receive or store full card numbers. Stripe sends us the checkout, payment, customer, amount, currency, email, refund, and dispute information needed to validate a purchase and manage access. If you check out before logging in, the checkout email is used to verify the account you connect, and the resulting PaymentIntent is linked to that account for later refund or dispute handling.

Service Providers

We use Vercel for hosting, network protection, and runtime logs; Clerk for authentication and account metadata; Stripe for payment processing and fraud, refund, and dispute workflows; Resend for operational email and requested study-resource subscriptions; and Google Sheets, when configured, for first-party analytics, question reports, and review records. When follow-ups are enabled, a private Postgres database stores consent wording, enrollment and suppression records. Google Analytics supplies the optional measurement described above. Email addresses are not sent in product-analytics events. These providers process information for us under their own security and privacy terms and may process it outside Ontario or Canada.

Retention

Browser practice data remains until you reset it or clear browser storage, and referral cookies expire after no more than 30 days. Account progress remains while the account is active unless you request deletion. Study-resource subscription records remain until you unsubscribe or request deletion, subject to consent and suppression records needed to honour an opt-out and prevent repeat enrollment. Purchase, referral, refund, dispute, support, report, analytics, and security records are kept only as long as reasonably needed for the purposes above, provider operations, fraud prevention, dispute resolution, and applicable financial or legal recordkeeping. Backup or provider copies may take additional time to expire after deletion.

Your Choices and Requests

You can use the free sample without logging in, reset locally stored practice data in the app, clear browser storage or referral cookies, and choose whether to submit a question report or support message. You can also unsubscribe from the study-resource email series using the link in those messages. To ask what personal information we hold about you, request a correction or deletion, withdraw a consent where applicable, or raise a privacy concern, email support@309apracticetests.com. We may need to verify your identity and may retain records where deletion is restricted by law or needed to resolve an active transaction or dispute.

Safeguards

We use access controls, private account metadata, encrypted HTTPS connections, secret environment variables, verified payment webhooks, request limits, and hosting security controls appropriate to the information handled. No internet service can guarantee absolute security. Please contact us promptly if you believe an account or submission has been misused.

Independent Study Aid and Policy Changes

309A Practice Tests is an independent practice tool and is not affiliated with Skilled Trades Ontario, Red Seal, the Electrical Safety Authority, or the Government of Ontario. If the product adds crash reporting, iOS purchases, subscriptions, advertising, or materially different data uses, this policy will be updated and the new date will be shown above.